FAQ
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Check in is from 14:00. Check out is until 11:00.
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6 months prior to your intended stay.
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Yes, it is.
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There is no age limit for accommodation.
■Under 1 year old /Free
<Prepare in advance> Shampoos for children, Garbage can for diapers, Towels
<On request> Futon
■1 years old to 2 years old/Facilities fee 3,000 yen applies
■3 years old to 12 years old/ Facilities fee 5,000 yen applies
(Including consumption tax and service fee.)
※ Junior high school students and older will be informed at adult rate.
<Prepare in advance> Shampoos for children, Amenities for children, Yukata, Lounge wear, Towels
<available on request> Futon
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Yes, you can enjoy free Wi-Fi in all our rooms.
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We provide a number of amenities including Garaku original amenities. (Plase follow the link below.)
< Amenity >
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Yes. Each room caters for different tastes and styles.
Please visit our website and select your preferred room.
* Depending on the reservation status, it may not be possible to meet your request.
Please contact us as soon as possible.
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Yes, you can.
■Credit cards: VISA, JCB, AMEX, UC, DC, Master, J-Debit, Rakuten, Diners, JACCS, UnionPay, and Shinhan
■Electronic money payment: Major electronic money payment options are accepted.
■QR code payment: Major QR code payment options are accepted.
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Cancellation Policy
■Individual Reservations:
(For groups of 14 or fewer guests or bookings of 4 or fewer rooms)
- From 21 to 4 days prior to your scheduled stay: 10% of the total booking fee
- From 3 days to the day of arrival or in case of a no-show: 100% of the total booking fee
■Group Reservations:
(For groups of 15 or more guests or bookings of 5 or more rooms)
- From 28 to 15 days prior to your scheduled stay: 20% of the total booking fee
- From 14 to 8 days prior to your scheduled stay: 30% of the total booking fee
- From 7 to 3 days prior to your scheduled stay: 50% of the total booking fee
- From 2 days to the day before your scheduled stay: 80% of the total booking fee
- On the day of arrival or in case of a no-show: 100% of the total booking fee
Exceptions to the above policy include:
- If a special weather warning is issued in the hotel's area on your scheduled stay date.
- If your intended mode of transportation (train or flight) is canceled on your stay date due to natural disasters, making you eligible for a cancellation fee waiver.
- If major roads or highways you intended to use to get to our hotel are blocked on your stay date, preventing physical access to the hotel.
- If you make a new reservation for the same duration and room count within 90 days from the original booking date after cancellation.Only one change is allowed.
- For modifications that don't alter the stay's duration, room count, or overall booking plan, made up to the day before your scheduled stay.
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There are drinks in the refrigerator of the room.
You can bring some drinks, but you are not allowed
to bring in raw food. In addition, you are not allowed
to eat or drink outside the room.
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Transportation Service is available exclusively for guests staying at our hotel.
Transportation Service
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All rooms are non smoking.
Please use the smoking area of the hotel.
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Yes, we have baby beds.
It’ s free of charge. As the number is limited, please ask in advance.
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Yes, it’ s available. Please ask the front desk.
Yes, we offer cardboard boxes (extra charge applies).
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There is a gym and swimming pool facilities nearby, which is a 5-minute walk.
Special fare tickets are available at the front desk.
"Windy Toyama" The details are here. http://www.windy.cc/
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Yes, please make a reservation by telephone. We recommend that you do so well in advance.
However, depending on the status, you can also make a reservation same day, so please feel free to contact us.
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Yes, we have some spa treatment plans that do not require a hotel reservation.
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As you need some time for counseling and changing clothes, please come about 10 minutes before your time.
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Nothing in particular. We provide gowns, disposable shorts or boxer shorts for treatment.
Towels, shampoos, hair conditioners and body soaps are available at SPA facilities.
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If you take a facial course, please remove them before treatment. In addition, please bring your contact lens solution and lens case.
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No, it’s not necessary. For a facial course,
the therapist will do this for you.
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We are sorry, but you can not use the spa facilities if you are pregnant.
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Garaku’s original deep massage treatment uses emotion and symptom specific herbal essence oils to directly and precisely target muscles. This treatment enhances natural healing by creating peace between the three elements of Ki (energy moving through the body), Chi (blood fluid work, nutrient elements) and Mizu (body fluids other than blood).
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Cancellation Policy
On the day before: 50% of the total booking fee
On the day of arrival or in case of a no-show: 100% of the total booking fee
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We’re sorry, but we may not be able to if your reservation time has passed. In addition, those who have been late for more than 30 minutes without notice will be canceled.
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People under the age of 15 years old are not available.
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Men can only use male-exclusive courses.
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No, we don’ t. Please use the hotel restaurants.
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If you have a food allergy, please let us know at the time of the reservation.
Even if you inform us on the day, we cannot change the menu.
We will change the menu as much as possible, but we may not be able to provide a perfect response.
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For dinner, please choose either the restaurant "Trèsonnier" or the Japanese restaurant "Rakumi".
Breakfast will be Japanese style at "Rakumi".
Reservations can be made up to one day in advance
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Cancellation Policy
- On the day before: 50% of the total booking fee
- On the day of arrival or in case of a no-show: 100% of the total booking fee
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Yes, we do. Please ask us in advance.
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Yes. We accept reservations by the day before.
We do however recommend early bookings.
Reservations can be made up to 2 months in advance.
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We prepare a message on the dessert plate and take a commemorative photo. Please tell us when making a reservation.
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Yes, we can. Please contact us at least 3 days before your intended reservation date.
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Yes, there is. It takes about 5 minutes by car.
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We are sorry, but the Spring Day Spa is for hotel guests and spa treatment customers only.
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We are sorry, but we do not have a room to rest in.
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There are 16A 200V charging stands in the parking area, which hotel guests can use free of charge. One for domestic cars and two for Tesla, USA.
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Only the public bath is available.
11: 00-15: 00 ￥1,000 / person
It is free of charge for restaurant customers.
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Unfortunately, both public baths and Spring Day Spa are not available for customers with tattoos.